Refund policy

HOW TO FILE FOR A REFUND?

To apply for a Refund against an order please email us your order No with product name, original proof of purchase receipt (proof of payment) and your complaint/reason/issue for requesting a refund at info@shopiebay.com and our customer care agent will get in contact with you. Alternatively you can call us on +1 (310) 361-1633 from Monday to Friday between 10:00 am - 6:00 pm.

REFUND PROCEDURE - ALL INTERNATIONAL CLIENTS

In case you want to claim a refund from Shopiebay, kindly follow below given steps :

  • Contact our customer care via WhatsApp/ Email Id or reach out to us on info@shopiebay.com
  • Provide our customer care staff with your order number and original order confirmation receipt sent to you via email, proof of payment Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
  • Submit a request and a detailed reason/complaint/issue for requesting for a Refund claim.
  • Once the refund request is received, our customer support team will carefully review it and respond within 48 hours.
  • If the refund is approved, you will receive a refund within 10-12 working days from the date of the approval of the refund.
  • In case of rejection, our customer support team will reach out to you with a detailed explanation.

    ELIGIBILITY CRITERIA FOR A REFUND

    Our refund policy applies to international users who have made purchases through Shopiebay

    To be eligible for a refund, the following conditions must be met: :

    • The user must have a valid proof of purchase or order number.
    • The request for a refund must be made within 07 days from the date of delivery.
    • The product or service must meet the criteria outlined in our refund policy.
    • All refund items must be in their original condition without evidence of use.

Return Criteria

Shopiebay will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow Shopiebay 5 - 7 business days from the day we receive the returned package to process.
  • Shopiebay will email you after return has been processed to confirm what has been done.
Final sale and non-returnable categories
  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Jewelry
  • Swimwear
  • Digital Products

 

To initiate a return, please see Innating The Return

*Subject to Change. Shopiebay may at any time in its sole discretion change the rules set forth above.

MODIFICATIONS TO THE REFUND POLICY:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.